Council home repairs

If you are a Luton Borough council tenant you can report a repair in a number of ways:

By calling 0800 0147 333 (Mon-Fri 8am – 8pm only)

Emergency repairs: If you need to report an emergency repair outside of these hours (including at weekends and bank holidays) you can use the number above. However, if you call out-of-hours and the repair is found to be non-urgent we may charge you for the cost of the call out. Please remember that the Emergency Repairs Service only deals with emergencies. They should not be called for jobs that can safely be left until normal working hours. You will find further information on housing repairs service in your tenants’ handbook.

Appointments: You can also use this number to make and change appointments and to arrange your gas service (Mon-Fri 8am – 8pm only).

By emailing the details of the repair to us at Housing.Repairs@luton.gov.uk

By registering to use Tenancy self-service. This is our online service for council tenants to report repairs and to check repairs that have already been reported. You can also use it for other Housing services such as to check and pay your rent. Do not use this service to report emergency repairs.