Skip to main content


Bliss supports premature and sick babies and their families through our family support services including our helpline, free publications given to parents in hospitals and through counselling.
We believe that all premature and sick babies and their families should have the best possible care and support.

Premature or preterm birth is defined as a birth that takes place before 37 weeks gestation (a full term pregnancy lasts 40 weeks): 

  • Extremely preterm (<28 weeks)
  • Very preterm (28 to <32 weeks)
  • Moderate to late preterm (32 to <37 weeks).

Bliss offers a free counselling service for parents with a BACP or UKCP accredited counsellor. We can offer up to six sessions free of charge.

Alternatively, you may wish to speak to staff at the hospital where your baby was born to see if they offer a counselling service.

The Family Services Helpline is a UK-wide service that offers advice and support to families and friends of anyone with a baby who is in, or has been in, neonatal care. We also offer advice and information to professionals working with families.

Our team of qualified advisors can provide you with support and advice as well as referring you to our other services, many of them free of charge. The Helpline is free to call from landlines and is available Monday to Friday between 9am and 9pm. All calls are confidential.

Bliss is a member of Language Line, the telephone interpreter service, which has access to qualified interpreters in over 170 languages. Just call the freephone helpline number 0500 618 140 with your name, telephone number and language you require.

We will then call you back with a qualified interpreter in your chosen language, so you can receive the best support and advice. This service is free of charge to all parents.

For callers who are deaf or hard of hearing, it is easy to access the helpline via Text Relay by calling 018001 0500 618 140.

Who to contact


Where to go

Bliss, 18-20
Crucifix Lane

Last updated 11/07/2016