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Help and support for behaviour and emotional wellbeing

In Luton there are a range of sources of help and support available for children and young people who are experiencing behavioural or emotional difficulties Some sources of support are available to all children, young people and their parents and carers (universal services) but others are only available by a referral and usually following an assessment (targeted services). Specialist services are only for children and young people with very significant needs or who have a special plan, such as an Education, Health and Care Plan. Specialist services are always accessed through a referral process.

This page gives an overview of some of Luton's behaviour and emotional wellbeing services in order to help families understand the support that is available and to assist educational settings and other practitioners in their planning.

If you are unable to find a suitable service in the options below, you may like to use our Directory or contact us to help you find one.


Universal services

Support in school should be in accordance with school behaviour policies with emphasis on consistency and calm, relationship-based approaches, first attention to best conduct and restorative practices. In addition the following universal services are available:

  • Parentline – a confidential text messaging advice and support line for Bedfordshire parents and carers of children aged 0 - 19
  • ChatHealth – a confidential text messaging advice and support line for 11 – 19 year olds
  • Kooth – a free, anonymous online counselling and support service for young people aged 11 – 19
  • Solihull on-line parenting course (for children aged 0 – 18), Family Links - The Nurturing Programme (information on behaviour, toilet training and sleeping) – see Flying Start website
  • Early Years Advisors (‘Buy in’ Service available to all schools and settings – contact Nursery or school SENCO)
  • SEN Support Team (Learning Support team, Early Years Advisors, SLCN Advisors, Autism Team (training for schools) - Buy in Service available to all schools and settings – contact Nursery or school SENCO)
  • Educational Psychology Service (Buy in Service to all schools and settings – contact Nursery or school SENCO)
  • Alternative Learning and progression Service (ALPS) Advisory Team  – contact via school SENCO/ Inclusion manager
  • Health Visiting Service (0 – 5)
  • School Nursing Service (5 – 19)
  • General Practitioner (GP)

Targeted services

  • Flying Start ‘Think Bump (antenatal programme),  ‘Incredible Years’ (behaviour focus), ‘strengthening families strengthening communities’ parenting programmes (by referral or self-referral)
  • ‘Mellow Baby and Toddler (Stepping Stones)
  • Child & Adolescent Mental Health Service (CAMHS) – contact Nursery or school SENCO to discuss referral
  • Autism Team (for those children with a diagnosis of autism) – contact Nursery or school SENCO to discuss referral
  • Early Years Advisors (Buy in Service available to all schools and settings – contact Nursery or school SENCO)
  • SEN Support Team (Autism team (training), Learning Support team, Speech Language and Communication Needs  Advisors - Buy in Service available to all schools and settings – contact Nursery or school SENCO)
  • Educational Psychology Service (Buy in Service to all schools and settings – contact Nursery or school SENCO to discuss request for involvement)
  • Managing challenging behaviour workshop for parents SEND 0 – 8 (for parents of children on the waiting list for assessment by community paediatric service / multi-disciplinary assessment) – signposted when child is taken onto Edwin Lobo Centre waiting list.
  • Primary Behaviour Provisions outreach service – contact school SENCO/ Inclusion manager to discuss input
  • Avenue Centre for Education augmented programmes – contact via school SENCO/ Inclusion manager
  • Alternative Learning and progression Service  (ALPS) Advisory Team – contact via school SENCO/ Inclusion manager
  • Early Help Team (referral required from school/ setting/ Health)
  • Youth Offending Service (referral required from school/ setting , police, courts, Health, Early Help or Social Care)
  • Virtual School – for ‘looked-after’ children – contact is via the child’s school’s Designated Teacher for looked after children or the child’s social worker

Specialist services

  • CAMHS (Adolescent Mental Health Team (13 – 17); Neurodevelopmental Service – for children and young people with learning difficulties and neuro-developmental conditions; Community Eating Disorder Service; Emotional and Behavioural Team)
  • Autism team (contact Nursery or school SENCO to discuss referral for a child with a diagnosis of autism)
  • Educational Psychology Service (contact Nursery or school SENCO to discuss request for involvement)
  • NHS Speech and Language Therapy Service – referral by school / health professional required
  • NHS Community Paediatrics  - referral by school / SEN Service or health professional required
  • Avenue Centre for Education – for pupils at risk of exclusion/ have been excluded (school referral required).
  • Alternative Learning and Progression Service (ALPS) – for permanently excluded pupils and those requiring medical tuition  

View related services