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You said, we did

We want to make sure that our Local Offer continues to develop to meet the needs of families of children and young people with special educational needs and disabilities in Luton.

Please complete our feedback form and let us know what you think of the local offer.

 

Feedback

 

We publish responses to your feeback here.

The drop down boxes below show what has been done in response to previous feedback.

If we get a comment about something that has not worked in a service we will tell the service managers.

Please note comments about specific providers will be sent anonymously to the provider and they will be asked to provide a response.  Where the Family Information Services have contact details we will then pass the response on to the user. 

Comments and responses will be published when:

  • there is evidence of a genuine concern or problem
  • there are no concerns about breaches of privacy or data protection
  • there is no abusive or deflammatory language

 

Here is the feedback we have received and responses (where relevant)

September 2020 Parent and carers focus group

In September 2020 we held another focus group for parents and carers. Five parents were able to meet face to face and four other parents joined virtually. We asked parents

  1. what they thought about the tone, language and character of the LO
  2. what they thought about the home page and how this could be improved and
  3. how we should use social media 

You said:

There was too much text on the home page and videos need to be more prominent.

We did:

We enlarged the introductory video and reduced the text.


You said:

We should have an “easier to digest” home page and suggested we have ‘I am a parent’, ‘I am a child or young person’, ‘I am a professional’, ‘I am an organisation’ buttons that take the user to a series of frequently asked questions (FAQ) and answers. 

We did:

We have begun work on this and we have sent out the FAQs to our parent consultation group to see if they like these questions and if they can suggest others.


You said:

Parents said that the hyperlinks were difficult to distinguish from the main text and suggested these could be in light blue rather than purple. 

We did:

We have changed these and now the links are much more visible making information more accessible and easier to find.


You said:

Parents said that we should definitely have Facebook and also Twitter accounts. 

We did:

We now have these set up and we are starting to get followers and our tweets retweeted and liked.


You said:

Parents suggested many more organisations than we had thought of to promote and follow on social media.

We did:

We are doing this. 


You said:

Parents said as well as having an online presence we also need hard copy leaflets and cards that can be given to parents telling them about the Local Offer. 

We did:

We have printed A5 leaflets and given these to schools, GPs and paediatricians to give out to parents when they attend appointments. We also have A4 and A3 posters displayed in GP surgeries, schools and nurseries, libraries etc. and we have a slide that is shown on screen in GP surgeries.

November 2019 Young people at Avenue Centre for Education focus group

You said:

Some people might not know what some of the acronyms mean like CAMHS.

We did:

Added jargon buster feature.  

November 2019 Young people at Woodlands Special school focus group

You said:

Some of the words are difficult to understand what they mean, e.g. continence

We did:

Changed ‘continence’ tile to add ‘toileting difficulties’


You said:

Because I like shopping I want to know if the toilet at the Mall shopping centre completely accessible with hoist?

We did:

Found out that there is one fully accessible toilet in the Mall. We wrote to tell the young person about this and contacted The Mall to ask them to have an entry on the Local Offer 

October 2019 Parent, carer and professionals co-production workshop

You said:

More people should know about and promote the Local Offer.

We did:

We have a clear communications strategy to promote awareness of the Local Offer: we have posters in a range of places where families can see them (Schools, GP surgeries, libraries, etc.) We have training slides that are incorporated into many other training sessions, we have a powerpoint slide for GP surgeries, we are going on local radio shows to talk about The Local Offer.


You said:

The information on the Local Offer needs to be accurate and up to date and in the right place.

We did:

We have employed a dedicated Local Offer Admin Officer to help us keep the The Local Offer up to date.


You said:

There were some functionality issues, e.g. if in 19 – 25 category and use back arrow you go back to 0 – 5.

We did:

We had Open Objects fix these functionality issues.  

July 2019 Student Voice Forum meeting to present and ask for feedback about the new Local Offer

You said:

There should be more videos and pictures/ photos of young people.

We did: 

We have added more videos and have included young people talking in these

June 2019 Parent and carer focus groups

You said:

SEND strategic vision, policies and pathways should be on the Local Offer.

We did:

SEND strategic updates are now very visible on the Local Offer and can be accessed from the  home page


You said:

Clear pathway information right from when someone has concerns about a child through to the processes involved in getting support including an EHC Plan should be on the local offer and easy to find.

We did:

Step by step information starting with initial concerns is on the home page.


You said:

Key support service information should say what the service does, who is it for, who and how can it be accessed, what to expect after a service has been involved.

We did:

We asked key support services to write their service information to answer the five key questions parents needed answering.


You said:

There should be a video explaining what the Local Offer is.

We did:

We have included an introductory video involving Luton parents and young people to explain what the Local Offer is and how it has been co-produced.


You said:

There should be a way of translating information into different languages.

We did:

You can easily change the language of the text using the accessibility tools.

May 2019 BAME Parent / carer consultation meetings

You said:

Parent training workshops should be in different languages so these can be accessible to parents / carers with a range of first languages.

We did: 

Six training sessions for parents/ carers that have been delivered. These are to be translated into a range of community languages and parents / carers involved in the consultation meetings will translate these.